SHIPPING
Once an order is placed and dispatched, a communication will be sent confirming all details of your delivery, including the carrier details and tracking information of your package.
We shall endeavour to deliver the order within 3-10 working days. In case you would like your product delivered sooner, kindly reach out to us at [email protected] or on whatsapp at +91 9391952703.
“Arriha by Nikita” does not take any responsibility for delay in delivering products in the event where the user has provided wrong address for delivery, user cannot be reached on the contact number provided at the time of placing order, premises of delivery is locked or any conditions as a result of Act of God.
CANCELLATION
You may normally cancel the order (once accepted by us) for any reason up to the point of dispatch by writing to us at [email protected] with your order details. Once the product has been shipped, an order cannot be cancelled. If you do cancel the order within this time any payments made by you will be refunded in full within 15 working days.
We do not entertain shipping address change requests once the order is dispatched.
RETURN AND REFUND POLICY
- For returns/exchange, kindly notify us within the first 24 hours after the receipt of merchandise by writing to us at [email protected] with images of the same.
- Kindly note we do not accept returns or exchanges for wedding favours, bulk orders and products customised upon request.
- It is the responsibility of buyer to inspect upon receipt that all products delivered matches its order.
- No returns/exchanges will be accepted if it is not notified to us within the stipulated time period of 24 hours. Pick up of the return parcel will have to be arranged by the customer and expenses to be paid by them.
- You can exchange a product for another one available from the website. If the new product is of lower cost and there remains a balance (after adjusting for shipping and other costs should they occur) we will provide you with a “Arriha by Nikita” credit note of the same value as of the balance which you can redeem anytime on our website. We will not be responsible for any misuse of the said code after the same is communicated to the customer. The customer will have to arrange for pickup of the old product and we will ship the new product once we receive the old product at our warehouse and inspect that all the exchange conditions are met.
- In case of any return and refund, we reserve the right to deny refund if the product has been damaged when received at our warehouse.
- No refund or exchange will be provided if the receipt of sale is not sent back to us along with the products. Original tags must be attached and intact.
- A refund or exchange will only be provided for those products that are returned in perfect condition, unused, and with the original packaging.
- Merchandise modified by the buyer, or modified by seller at the request of buyer, may not be returned.
- Once merchandise is printed, dyed, washed or altered in anyway, the buyer cannot return or make a claim relating to such merchandise.
- The buyer accepts that it is the decision of “Arriha by Nikita” to determine whether refund or exchange is possible based on the condition of the merchandise(s). If we feel that an item has been worn many times, no refund or exchange would be entertained.
- All refunds or exchanges will be made within 7-30 working days subject to the specifications from the payment gateway.